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Companies that are good to the planet, are honest about what they do, and treat people fairly can get special rewards. You’ve probably read about or experienced some of these exemplars. Nordstrom and L.L.Bean are well known for their exceptional customer service, offering generous return policies and high-quality products. IKEA and The Body Shop exemplify…
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Earlier this year, we offered a Scenario Series for a fantastic group of fellow consultants. Using my book as our guide, we moved through all the steps over seven weeks. One task was to construct a Day in the Life of a person living in a Scenario. Judy admitted to ‘cheating a little’ because she had used Chat GPT.…
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Stewardship is a very old term. Generally, it means the responsible planning and management of resources, especially those that are entrusted to one’s care or shared with others. It’s not a new term in the business world. Peter Block wrote a book called Stewardship in 1993. He defined the term as the willingness to be accountable for…
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People don’t leave companies; they leave bosses. I’ve had the opportunity to coach lots of leaders who weren’t naturally focused on the human side of leadership. I still remember one leader who said, “I don’t actually care that much about my employees, but I can ACT as if I care.” Fair enough. For some, empathy…
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